Last updated: 12/12/2025
Welcome to Goldstar Transport Services (“we”, “our”, “us”).
By accessing or using our website and services, you agree to be bound by these Terms and Conditions (“Terms”).
If you do not agree with any part of these Terms, please do not use our services.
These Terms apply to all vehicle transport, logistics, and support services offered in Namibia and across Southern Africa.
Goldstar Transport Services provides:
Vehicle import transport
Vehicle export transport
Inland vehicle delivery across Southern Africa
Vehicle handling at ports
Custom clearance assistance (where applicable)
Tracking and updates for active shipments
We reserve the right to update, modify, or discontinue any service at any time without prior notice.
All quotes provided are estimates based on the information supplied by the client.
Pricing may change if incorrect or incomplete information is provided.
Prices may vary due to fuel, distance, customs requirements, or regulatory changes.
A quote becomes final only once confirmed in writing by our team.
Payments must be made in full before the vehicle is collected or delivered unless otherwise agreed in writing.
Payment methods include bank transfer, approved mobile money channels, or other agreed methods.
Deposits (where applicable) are non-refundable once the booking process begins.
Failure to make payment on time may result in delays or cancellation of the service.
A booking is only confirmed once:
The client submits all required information
Payment is received
Goldstar Transport Services provides written confirmation
We will not be held responsible for delays caused by missing documents or late payments.
Clients must ensure:
All information provided (vehicle details, locations, contact info) is accurate
The vehicle is legally owned or permission has been granted for transport
Necessary documents (release orders, customs papers, ID, proof of payment, etc.) are provided on time
Someone is available for vehicle handover at pickup and delivery locations
We are not responsible for delays caused by the client’s failure to provide required documents or information.
A visual inspection is performed before transport.
Any existing damage will be recorded.
Goldstar Transport Services is not responsible for:
Mechanical issues
Electrical faults
Leaks
Flat batteries
Pre-existing damage
Modifications not disclosed before transport
Vehicles must be roadworthy unless otherwise agreed.
Delivery times are estimates and may change due to:
Border delays
Weather conditions
Mechanical issues
Roadblocks or inspections
Customs clearance delays
Route restrictions
Goldstar Transport Services will make every effort to communicate updates promptly.
Goldstar Transport Services will take all reasonable care to transport vehicles safely.
We are not liable for damage resulting from factors outside our control, including:
Natural disasters
Riots or unrest
Road accidents caused by third parties
Customs delays
Towing or port-handling damage by third-party operators
If insurance is required, the client must request it in advance. Additional charges may apply.
Tracking information provided by our team is based on available updates.
Tracking may be temporarily unavailable during certain legs of transport.
Clients will be notified of significant changes in route or timing.
If cancelled before transport scheduling: partial refund may be offered.
If transport has already started: no refund will be issued.
If we cannot deliver the service due to operational reasons, a full or partial refund may be considered.
Clients may NOT leave the following inside the vehicle:
Alcohol
Cigarettes/tobacco
Cash or valuables
Weapons
Perishable goods
Dangerous or illegal items
Goldstar Transport Services is not responsible for any items left inside the vehicle.
By using our services, the client agrees to indemnify and hold Goldstar Transport Services harmless from any claims, losses, or damages related to:
Incorrect customer information
Illegal vehicle imports
Missing or invalid documents
Third-party actions
Customs penalties
All personal information collected is used only for service delivery and communication.
We do not sell or share client information with third parties except where required for logistics purposes.
(You already have a separate Privacy Policy page — this section simply references it.)
Goldstar Transport Services reserves the right to update or modify these Terms at any time.
Changes take effect immediately upon posting on our website.
These Terms are governed by the laws of Namibia.
Any disputes will be handled under Namibian jurisdiction.
Goldstar Transport Services
Naras Building, P.O. Box 3187
C/O 14th & 3rd Road East
Walvis Bay, Namibia
Phone (Namibia): +264 85791 8556
Phone (UK): +44 7482 384389
Email: admin@goldstartransportsvs.com
