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Last updated: 12/12/2025


1. Introduction

Goldstar Transport Services (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

  • Visit our website

  • Request a quote

  • Submit a tracking request

  • Contact us

  • Use any of our logistics and transport services

Your use of our website or services constitutes your acceptance of this Privacy Policy.


2. Information We Collect

We may collect the following types of information:

A. Personal Information

Provided voluntarily by you:

  • Full Name

  • Phone Number

  • Email Address

  • Physical Address

  • Identification details (if required for customs)

B. Vehicle Information

  • Make & Model

  • VIN/Chassis Number

  • Vehicle Value

  • Import/export documents

C. Transport & Logistics Information

  • Pickup and delivery locations

  • Route details

  • Border/customs clearance documents

  • Delivery confirmation details

D. Website & Technical Information

Automatically collected:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies (for analytics and smooth site functionality)

We do not collect any sensitive financial details through the website unless explicitly required and consented.


3. How We Use Your Information

We use your information to:

  • Provide transport and logistics services

  • Respond to inquiries and quote requests

  • Track and update your shipment

  • Process payments (through approved partners)

  • Improve our website and services

  • Communicate updates, delays, or delivery information

  • Maintain safety, compliance, and regulatory documentation

  • Prevent fraud and misuse

We do not sell or trade your information to third parties.


4. Sharing Your Information

We may share your information only with trusted partners who help us deliver our services:

  • Transport carriers

  • Customs and border officials

  • Port authorities

  • Insurance partners (if chosen)

  • IT and website service providers

  • Legal and regulatory authorities (if required by law)

All third parties must handle your information responsibly and securely.


5. Cookies & Website Tracking

We use cookies to:

  • Improve website performance

  • Analyze browsing behavior

  • Ensure smooth navigation

  • Enhance user experience

You can disable cookies in your browser settings, but some features may not function properly.


6. Data Storage & Security

We take strong measures to protect your information, including:

  • Secure servers

  • Encrypted communication (HTTPS)

  • Restricted access to internal data

  • Regular system monitoring

While we strive to protect your data, no method of online transmission is 100% secure.


7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion of your data

  • Withdraw consent

  • Request limitations on processing

  • Request a copy of the data we store

To exercise any of these rights, contact us using the details provided below.


8. Data Retention

We retain your information only as long as necessary for:

  • Providing our services

  • Meeting legal/regulatory obligations

  • Resolving disputes

  • Maintaining accurate records

Once no longer required, your data may be securely deleted.


9. Children’s Privacy

Our services are not directed at children under the age of 18.
We do not knowingly collect personal information from minors.


10. External Links

Our website may contain links to third-party websites.
We are not responsible for their content, privacy practices, or policies.


11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
Updates become effective immediately upon posting on our website.


12. Contact Information

For privacy questions, concerns, or data requests, contact us:

Goldstar Transport Services
Naras Building, P.O. Box 3187
C/O 14th & 3rd Road East
Walvis Bay, Namibia

Phone (Namibia): +264 85791 8556
Phone (UK): +44 7482 384389
Email: admin@goldstartransportsvs.com